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GHR Foundation recently awarded $50 million to the University of St. Thomas. With GHR’s gift, St. Thomas will establish a pre-eminent four-year endowed scholarship program for business majors called GHR Fellows. This highly competitive program is designed to attract future business leaders who embody the mission of the university and model GHR values: globally-minded, ethics-oriented changemakers who seek to create enduring value for society.

FADICA is a leading network of Catholic foundations and philanthropists committed to Catholic initiatives, and to promoting effective Catholic philanthropy. FADICA seeks a motivated, detail-oriented and conscientious Customer Service and Product Engagement Associate. The ideal candidate will have strong administrative, organizational and interpersonal skills, high attention to accuracy and detail, and the ability to respond to service requests and product inquiries in a timely manner. This part-time position is 15 hours per week managing and supporting FADICA’s signature online grant-seeker’s resource, The Catholic Funding Guide. The position is a great opportunity to be part of a dynamic team, to work in a joyful and fast-paced environment, and to advance an important mission.

Customer Service, Order Processing/Sales, Research, and Database Maintenance

• Respond to The Catholic Funding Guide customer queries, requests and product fulfillment needs.
• Conduct online research to make regular updates to foundation profiles.
• Develop budget projections for the sale and marketing of publications, and track sales.
• Respond to and answer inquiries regarding FADICA, FADICA publications, and The Guide’s services.
• Perform website maintenance and assisting customers with technical difficulties.
• Track and process sales orders and refunds for the Catholic Funding Guide and other FADICA publications.
• Keep detailed internal record of sales and refunds.

Qualifications and Skills required:

• BS or BA completed or in progress, preferred.
• High attention to detail and accuracy in communications and correspondence, and a conscientious approach and strong work ethic.
• Experience and interest in website management, database systems, content management, customer service, and administration.
• Proficiency in internet research and email communications; familiarity and proficiency in Microsoft Office Suite.
• Prompt, responsive and patient approach to customer and client needs.
• Excellent phone and interpersonal communications skills.
• Attention to accuracy and detail in all communications formats, ability to follow-up on multiple customer queries.
• Experience or interest in faith-based, corporate or nonprofit organization, work of the Catholic Church or private philanthropy or charitable endeavor a plus.

Please send resume and cover letter to: info@fadica.org with the subject “Customer Service and Product Engagement Associate”.

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